Office Hours: Monday - Friday (8:30AM - 5:00PM) Office Phone: (302) 736-7058 Office Fax: (302) 736-7193 Director: Terry Tieman Contact us: ttieman[at]dover.de.us Mailing Address: City Hall - The Plaza P.O. Box 475 Dover, DE 19903-0475 Larger Photo - Driving Directions - Map The Administrative Services office is located in Weyandt Hall at 5 East Reed Street, on the corner of S. State Street and Reed Street.

In general, this department has responsibility for supervising and coordinating the administration of major financial services, receivables, budgets, and customer service. It is responsible for the following tasks:

• Prepares, implements, and manages the annual departmental budget.
• Provides day-to-day coordination and management of department activities.
• Formulates goals, objectives, and priorities for the department.
• Prepares nearly 23,000 monthly utility bills, miscellaneous bills, and special assessment bills as needed.
• Receives nearly 24,000 payments per month from customers for all City bills, and completes all steps in processing up to making the daily bank deposits.
• Manages all inquiries and questions related to outstanding/unpaid accounts. Collects bills through notices of non-payment, cut-off of services (593 average per month), court cases, and the use of collection agencies.
• Maintains internal accounting controls on all billing and collection activities.
• Manages electric and water/wastewater customer services to include opening new accounts, maintaining equalized payment program, closing existing accounts, answering billing questions, processing name changes and address changes, and all other work order services.
• Responds to all inquiries and billing problems for special assessment and miscellaneous billings.
• Prepares the budget package including budget guidelines, verifies initial department submittal, maintains the computerized budget program, assists in reviews with department heads, and prepares the budget document.
• Prepares the Capital Investments Plan package including capital investments plan guidelines, verifies initial department submittal, maintains the computerized Capital Investments Plan document, and prepares the Capital Investments Plan document.
• Prepares supplemental customer information for distribution in monthly utility bills. This includes Customer Quarterly newsletters and flyers highlighting specific services and information.
• Staffs the City general information phone number.
• Supervises the Meter Reading division.
• Oversees the billing and collection of approximately $6.9 million in property tax revenues.
• Administers property tax sales for delinquent accounts as needed to insure collection of all tax revenues.